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We reply within 24 hours, Monday to Friday. Tell us your order number if you have one — we'll be quick.

Official support: help@silensilk.com is the only address we use for order issues, returns, refunds and warranty claims. SILENSILK is operated by Algorithm Alchemy, so your receipts and support replies come from the @silensilk.com domain — that's us. Please ignore anyone contacting you from a different address.